Frequently Asked Questions
Everything you need to know about Orris Labs and our high-performance formulas.
What makes Orris Labs products different from other beauty brands?
At Orris Labs, we prioritize bio-available ingredients and clinical-grade concentrations. Our formulas are developed by dermatologists to ensure maximum efficacy without compromising skin barrier health.
Are your products cruelty-free and vegan?
Yes, we are 100% cruelty-free. We do not test on animals at any stage of product development, and the majority of our range is vegan-friendly, utilizing plant-based alternatives to traditional ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund, minus shipping costs.
Can I use Orris Labs products if I have sensitive skin?
Absolutely. Our products are formulated to be non-irritating and are fragrance-free. However, we always recommend performing a patch test on your inner arm before full application.
Do you offer subscription services for regular deliveries?
Yes, you can subscribe to your favorite products and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time through your account dashboard.