Returns & Exchanges
At Orris Labs, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all safety seals and components are included to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our lab team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing